Asos provides live chat support 24/7, making it a convenient option for customers with inquiries related to products and stock, delivery, returns and refunds, order issues, technical support with the website, and even promotions, payments, and gift vouchers. Here’s where to find (and how to use) the Asos live chat feature.
How To Start a Live Chat with Asos
To start an Asos live chat, head over to the dedicated Live Chat page on the Asos website. Once there, select your reason for reaching out. You’ll then be asked to sign in to your Asos account if you have one, or enter your full name, email address, order number, and telephone number if you don’t, before you’re transferred to a representative.
Be warned, though: There’s often a pretty lengthy wait for the Asos live chat — sometimes as long as half an hour. So if you’ve been waiting for a while and you still haven’t had someone reach out, just know that’s not totally out of the ordinary. Consider reaching out around 11 am or 3 pm, when most people are unavailable, for the shortest wait times.
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Other Ways To Contact Asos
Asos’s customer service doesn’t stop with its live chat. The company offers phone support from 8am to 9pm, seven days a week. You can reach them on their UK contact number, 0207 756 1000. In addition to live chat and phone support, you can also leverage Asos’s comprehensive Help Pages for self-guided support.
