To start a Hastings Direct live chat, head over to Hastings Direct website and click on My Account, then sign in. Once you’re logged in to your account, select “We Can Help button that appears in the bottom-right corner of the screen. If you don’t see it, then no agents are available, so you’ll need to check back later or reach out by telephone or email instead.
Just be aware that it’s rare to see the Hastings Direct live chat button the first time you try, so if you’ve been waiting for a while and you still haven’t been able to connect with someone, just know that’s not totally out of the ordinary. Consider reaching out around 11 am or 3 pm, when most people are unavailable, for the shortest wait times.
[button color=”primary” size=”medium” link=”https://www.hastingsdirect.com/myaccount/login/?action=login#signin” icon=”” target=”true” nofollow=”true”]Start Live Chat[/button]
Other Ways To Contact Hastings Direct
Hastings Direct’s customer service doesn’t stop with its live chat. It offers phone support from 9:00 AM to 5:30 PM, Monday to Friday. You can reach them on their UK customer support line at 0333 321 9796, or by email at customercaresupport@hastingsdirect.com or motorclaims@hastingsdirect.com if you need to submit a claim.
You can also use its comprehensive Help Centre for self-guided support.