There’s a TalkTalk live chat that can be used for everything from technical and sales questions to cancellations. It couldn’t be easier to find and use, either: Just head over to the Contact Us section of the TalkTalk website and click ‘Chat Now’ under the Live Chat heading. You’ll then be asked to hand over some information regarding the nature of the conversation, before you’re transferred to a human who will be able to help.
[button color=”primary” size=”medium” link=”https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#chat” icon=”” target=”true” nofollow=”true”]Start Live Chat[/button]
Live chat hours for TalkTalk vary depending on the department. Customer Service is available Monday to Friday, from 9:00 AM to 9:00 PM; Saturday, from 9:00 AM to 7:00 PM; and Sunday, from 9:00 AM to 6:00 PM. Technical Support is available Monday to Friday, from 9:00 AM to 9:00 PM; Saturday, from 9:00 AM to 7:00 PM; and Sunday, from 9:00 AM to 6:00 PM. Full Fibre Support is available Monday to Sunday, from 8:00 AM to 8:00 PM.
Meanwhile, Sales is available Monday to Friday, from 9:00 AM to 9:00 PM; Saturday, from 9:00 AM to 7:00 PM; and Sunday, from 9:00 AM to 6:00 PM; Thinking of Leaving Us (Cancellations) is available Monday to Friday, from 9:00 AM to 9:00 PM; Saturday, from 9:00 AM to 7:00 PM; and Sunday, from 9:00 AM to 6:00 PM. Help with New Orders is available Monday to Friday, from 9:00 AM to 7:00 PM; and on Saturday, from 9:00 AM to 7:00PM.
Those wanting to speak to the Mobile team can reach out Monday to Friday, from 9:00 AM to 7:00 PM; Saturday, from 9:00 AM to 7:00 PM; and Sunday, from 9:00 AM to 6:00 PM.
Other Ways To Contact TalkTalk
TalkTalk offers phone support at 0345 172 0088. Once again, hours vary by department (the same as above). The phone support team is staffed by knowledgeable representatives who are trained to help you with any issue you may be experiencing. In addition to virtual assistant and phone support, you can also take a look through TalkTalk’s comprehensive Help Pages to see if you can find the answer there.