Temu looks and feels a lot like Shein, so it should come as no surprise to hear its live chat is almost identical too. If you’ve never used the Shein live chat, that means you need to be signed into your Temu account and head over to its Support Center to access the live chat.
Once you’re there, scroll down to the bottom and click on the ‘Contact Us’ button to access the chatbot. We recommend doing this using a web browser, and not the Temu application. Enter some information about why you’re reaching out to be transferred to a human.
Be warned: There’s often a lengthy wait for the Temu live chat — sometimes as long as half an hour. Consider reaching out before 9:00 AM, or around 3:00 PM, when most people are unavailable, for the shortest wait times. Support is available 24/7.
[button color=”primary” size=”medium” link=”https://www.temu.com/support-center.html?is_back=1″ icon=”” target=”true” nofollow=”false”]Start Live Chat[/button]
Other Ways To Contact Temu
Temu doesn’t operate a telephone hotline in most countries. The retailer promotes live chat as the best way to get help, but it can also be reached through email at email@example.com. But keep in mind it can take up to three business days to get a response through email.