There are three different versions of the DPD live chat: You can contact through App Chat, Web Chat, or WhatsApp. All three can be used to receive support with parcels. You’ll need to have a parcel number or calling card reference and postcode available when reaching out.
How to Start a DPD Live Chat
DPD says App Chat is the fastest way to reach a human. It’s available 24/7. You can start a live chat in the DPD application for Android and iOS by scrolling to the bottom of the tracking screen for a delivery, and selecting Chat from the ‘Need Help’ section.
The courier also notes that customers who telephone through the application are leapfrogged to the front of the queue, so if you were looking for a DPD live chat so you didn’t have to wait in a queue for half the day, that could be the solution you’re looking for.
Meanwhile, those not wanting to download the application can start a DPD live chat from their web browser, by heading over to the Contact section of the DPD website, selecting Chat to Us, and then entering their parcel number or calling card reference and postcode.
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If you’d rather not have to keep a window open on your computer or phone, waiting for someone to write back, you can message DPD on WhatsApp. Of course, the benefit here is you can send a message, and then continue with your day, while you wait to hear back.
The easiest way to start a DPD live chat on WhatsApp is to follow this link on a mobile with WhatsApp installed. You’ll then be able to message the team at DPD. Expect them to come back with a request for your parcel number and a postcode, so they can locate your order.
Other Ways To Contact DPD
You can contact DPD by telephone on 0121 275 0500. Line are open between 8:00 AM and 6:30 PM on Monday through Friday, from 8:00 AM until 4:00 PM on Saturday, and from 9 AM until 3 PM on Sunday. You can skip the queue if you start your call through the DPD app.