Very UK provides an online help system with a virtual assistant that is available to help you 24/7, making it a convenient option for customers with inquiries related to products and stock, delivery, returns and refunds, order issues, technical support with the website, and even promotions, payments, and gift vouchers. The virtual assistant is designed to provide quick and easy answers to common questions and concerns, allowing you to get the help you need without having to wait on hold, listening to painful elevator music.
Is There a Very UK Live Chat?
There isn’t a Very live chat. The closest thing is its virtual assistant, which aims to answer all questions. Of course, this won’t work for everyone’s queries, but it is a good first port of call for routine things like updating a delivery address for an order that hasn’t been processed yet, or requesting a refund. If it can’t help you, it’ll point you in the direction of someone who can, and provide a telephone number you can use to reach them. It may also be able to arrange a callback, though we’ve been unable to verify this ourselves.
How To Start A Very UK Live Chat
To start a virtual assistant chat with Very UK, head over to the dedicated Online Help System page on the Very UK website. Once there, log into your account and tap on the Very Assistant. The virtual assistant will ask you a series of questions to help narrow down your query and provide you with the most relevant information. If the Very Assistant can’t find the answer to your query, it will hand you over to the Customer Care Team to resolve your query, which will require you to place a call to the retailer or request a callback.
Other Ways To Contact Very UK
Very UK’s customer service doesn’t stop with its virtual assistant. The company offers phone support from 8 AM to 6 PM Monday to Friday, and 9 AM to 4 PM on Saturday. You can reach them on their freephone number, 0800 092 3355. The phone support team is staffed by knowledgeable representatives who are trained to help you with any issue you may be experiencing. In addition to virtual assistant and phone support, you can also leverage Very UK’s comprehensive Help Pages for self-guided support.